Shipping & Ordering
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PROCESSING TIME Most orders leave our warehouse same-day or within 1-2 business days, but please be understanding if it takes additional time to get your order shipped. All processing and delivery times are estimates only and we sincerely appreciate your patience and understanding if your order...
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International Delivery: Everything You Need To Know
At Trek Light Gear we pride ourselves on our ability to deliver our great products anywhere in the world at an affordable price. When ordering internationally you may see a few options available to you - the services vary by carrier (UPS, DHL, USPS, etc.) and speed and you may see different opti... -
Can I Add A Gift Note Or Gift Receipt To My Order?
Gift Notes? Sure thing! Prior to checkout there is a section titled "Add a Gift Note" in your Shopping Cart where you can enter some kind words for your gift recipient! They will be printed on the recipient's packing slip. We don't offer any gift wrapping at this time. All orders ship with a Gi... -
Can I Cancel Or Change My Order Once It's Been Placed?
The short answer: In most cases, unfortunately not - but please contact us as soon as possible after you place your order, and we'll help you if we possibly can! We outgrew our little warehouse in Colorado for shipping our daily orders, and we now use a fulfillment partner to ship out our orders... -
We've been based in Colorado for almost 20 years and for many years offered local pickup at our locations to help you save on shipping costs. However, in 2020 we outgrew our warehouse/HQ in Boulder, and we now work with a fulfillment partner who helps us with our shipping and inventory storage. ...
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I Placed A Pre-Order / Backorder. When Will It Arrive?
When an item is available for Pre-Order you'll find a note on the product page that details the estimated ship time. Please note that the expected shipping time is an estimate based on when we expect to receive new inventory. Sometimes it takes us even longer than expected to receive inventory ... -
My Discount Code Isn't Working
Here are the most common reasons your discount code isn't working: Are you trying to apply more than one code? Discount codes often can't be combined with any other discount codes to double-stack discounts. Pick the best one and save! Discount codes often can't be combined with other special pro... -
My Tracking Says Delivered, But I Haven't Received It Yet.
Step One: Let us know about it ASAP! If you purchased Shipping Protection at checkout please let us know and we will help you open a claim. Here's what you should know & do next: In a lot of cases, when a package is accidentally marked as delivered there's still a good chance it will show u... -
The Product I Want Is Sold Out. When Will It Be Back In Stock?
On the product page of any sold-out item you may see a button that says "Notify Me When Available". Enter your email when prompted and you'll get notified automatically by email as soon as it's back in stock. Please note the following for Back In Stock alerts: We sometimes restock our items in... -
YES! We are always looking for new retail partners and stockists interested in carrying our products - we'd love the opportunity to learn more about your business and see if there's a good fit with our program. Please visit our Become A Stockist page and fill out the form for more info and we'l...
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Military, Fire, Police, Medical and Peace Corps Discounts
MILITARY, FIRE, POLICE, MEDICAL & PEACE CORPS MEMBERS If you're an active member of the U.S. Military, an active duty Police Officer or Firefighter, Doctor, Nurse, EMS or a Peace Corps Volunteer, you have our support and our gratitude! You also have earned yourself a sweet discount! To get ... -
Oops, My Discount Code Wasn't Applied to my Order!
If you placed an order and the discount code wasn't applied, get in touch with us and we'd be happy to look into the issue for you. Some products are excluded from discounts, and some discounts only apply to specific products, so there may be a valid reason that the discount wasn't applied. If ...