Trek Light Gear's Shipping Policy
COVID-19 Status: Our warehouse is continuing to take all necessary measures to ship orders and keep our team safe. Life may feel like it's returning to normal in your local area (we hope!), but the impact of COVID is still extremely present in the world of shipping and fulfillmen...
Can I Request A Specific Shipping Carrier?
We offer a variety of carriers and shipping methods on our site that may change from time to time. Which options you see will depend on a variety of factors from the weight and dimensions of your order to the final destination.
If you choose a Free Shipping or Standard Shipping option, our autom...
International Delivery: Everything You Need To Know
At Trek Light Gear we pride ourselves on our ability to deliver our great products anywhere in the world at an affordable price.
When ordering internationally you may see a few options available to you - the services vary by carrier (UPS, DHL, USPS, etc.) and speed and you may see different opti...
Can I Add A Gift Note Or Gift Receipt To My Order?
Gift Notes? Sure thing!
Prior to checkout there is a section titled "Add a Gift Note" where you can enter some kind words for your gift recipient! They will be printed on the recipient's packing slip. We don't offer any gift wrapping at this time.
All orders ship with a Gift Receipt (a packing ...
Can I Cancel Or Change My Order Once It's Been Placed?
The short answer: In most cases, unfortunately not - but please contact us as soon as possible after you place your order, and we'll help you if we possibly can!
We outgrew our little warehouse in Colorado for shipping our daily orders, and we now use a fulfillment partner to ship out our orders...
Do You Offer Local Pickup?
We've been based in Colorado for almost 20 years and for many years offered local pickup at our locations to help you save on shipping costs.
However, in 2020 we outgrew our warehouse/HQ in Boulder, and we now work with a fulfillment partner who helps us with our shipping and inventory storage. ...
I Placed A Pre-Order / Backorder. When Will It Arrive?
For most items on Pre-Order or Backorder you'll find a note on the product page, or in your cart/order confirmation that details the estimated wait time.
Please note that the expected shipping time is an estimate based on when we expect to receive new inventory.
Sometimes it takes us even longe...
I Signed Up For The Mailing List, Where's My Discount Code?
Depending on where on our site you're joining, the discount code will usually display right on the page after you enter your email. Take a look and it may be right there waiting for you on your screen!
Either way, you'll receive a confirmation email once you've subscribed - you'll need to confir...
My Discount Code Isn't Working
Here are the most common reasons your discount code isn't working:
Are you trying to apply more than one code? Discount codes cannot be combined with any other discount codes to double-stack discounts. Pick the best one and save!
Discount codes can't be combined with any other special promotions...
My Tracking Says Delivered, But I Haven't Received It Yet.
Step One: Let us know about it ASAP! If more than two weeks have passed since your package was marked as Delivered, we won't be able to assist you with any refunds or replacements.
Here's what you should know & do next:
Occasionally, a shipping carrier will accidentally scan a package as de...
The Product I Want Is Sold Out. When Will It Be Back In Stock?
On the product page of any sold-out item you may see a button that says "Get a Back In Stock Alert". Enter your email when prompted and you'll get notified automatically by email as soon as it's back in stock.
If we happen to know when we'll have the item back in stock, we'll share that on the p...
Do You Offer Wholesale?
YES! We are always looking for new wholesale partners and we'd love the opportunity to learn more about your business and see if there's a good fit with our program.
Please visit our Wholesale Portal and click the button that says "Request A Wholesale Account" to fill out our dealer application.
Military, Fire, Police, Medical and Peace Corps Members
MILITARY, FIRE, POLICE, MEDICAL & PEACE CORPS MEMBERS
If you're an active member of the U.S. Military, an active duty Police Officer or Firefighter, Doctor, Nurse, EMS or a Peace Corps Volunteer, you have our support and our gratitude! You also have earned yourself a sweet discount!
To get ...
My Discount Code Wasn't Applied to my Order
If you placed an order and the discount code wasn't applied, get in touch with us and we'd be happy to look into the issue for you.
Some products are excluded from discounts, and some discounts only apply to specific products, so there may be a valid reason that the discount wasn't applied.
Why Didn't I Get Free Shipping?
We offer free shipping on all orders over $135! As you add items to your cart our banner at the top of the page will count down and let you know how close you are to reaching that threshold. If your order was over $135 (after any discounts or promotions) and you were still charged for shipping, p...