Can I Cancel Or Change My Order Once It's Been Placed?

The short answer: In most cases, unfortunately not - but please contact us as soon as possible after you place your order, and we'll help you if we possibly can!

We outgrew our little warehouse in Colorado for shipping our daily orders, and we now use a fulfillment partner to ship out our orders as quickly as possible to you.

The good news is that your orders get to you even faster - but unfortunately, it also means it's often not possible for us to cancel or change orders once they're placed.

Once the order has been pulled into our shipping system (usually within 10-15 minutes after it's placed) it's no longer possible for us to cancel it or make any changes to it. You may not receive your shipment notification or tracking number until the next business day, but the process of packing and delivering your item to the shipping carrier begins almost as soon you place your order.

"But, I emailed you 1 minute after I placed my order, how can that be too late?!"

Please keep in mind that we're a small business (and human) and that means we don't always see your e-mails or messages the moment you send them!

That's why in most cases there's not much we can do to make changes once you've placed your order.

But, we're always here to help you if we can - if you need an immediate change to your order, please email us and include "URGENT - Order Change/Cancel" in the subject line, so we know that it's time-sensitive and we may have a shot at helping you out!

Feb 15, 2021

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