Returns & Exchanges
Whoa. You caught us off guard, we don't get asked about returns very often.
Give us a minute to find the info. There's a lotta cobwebs on these files...
Okay! If you do need to make a return here's what you need to know:
30-Day Easy Return Policy
If for any reason you're not happy with anythi...
Lifetime Warranty & Happiness Guarantee
Trek Light Gear's Lifetime Warranty
All of our products carry a Lifetime Warranty against any Manufacturer's Defects unless otherwise noted.
At Trek Light Gear we believe in the quality of our gear. We believe in using the highest quality materials and we believe in putting them all together wi...
An Item From My Order Is Missing, Damaged, or Incorrect. What Do I Do?
First of all, we're incredibly sorry!
We do our best to get every item and every shipment delivered to you perfectly, but mistakes happen.
If any item in your order is missing, damaged, or incorrect, just contact us immediately and we'll make sure you're taken care of right away.
If your issue...
I Returned My Order, When Will I See My Refund/Exchange?
Returns are sent to our fulfillment center and all packages need to be opened and inspected for damage, missing items, etc. which can take some time to process.
With additional COVID restrictions and policies in place, we ask that you allow us 2-3 weeks after we receive your returned item for a ...